Privacy Policy
Date: June 2022
Casa Polanco, domiciled at Luis G. Urbina 84, Polanco III Sección, Alcaldía Miguel Hidalgo, CP 11550, Mexico City, Internet website www.casapolanco.com is responsible for the use and protection of your personal information and with respect thereto we inform you of the following:
Who is and how to contact our coordinator of information protection?
Our coordinator of information protection is the person within Casa Polanco who has been formally designated by our director general to foster and safeguard the protection of the personal information we have in our possession, as well as to address the rights of the owners. For all matters related to the handling and protection of your personal information, you may contact our coordinator of information protection by sending an e-mail to the following address: contact@casapolanco.com
For what purposes will we use your personal information?
The personal information we collect from you is used for the following purposes that are necessary in order to provide you with our services:
Complete reservations or information requests,
purchase products or services,
register for membership programs,
submit job applications,
responding to communications that we send you (ex. surveys, promotional offers or reservation confirmations),
meet your personal preferences,
complete applications or services that we offer advice,
work with third parties, including information gathering public use of social event websites, help us better to understand your interests and provide a more personalized services,
use our applications on your electronics, or
to facilitate the transmission of messages to an email from a friend, if desired.
Additionally, we use your personal information for the following secondary purposes that are not necessary in order to provide you with requested services, but which allow us to provide you with better attention and to promote our services:
Sending you information regarding our hotel, as well as regarding various seasonal offers.
Sending you promotions of our rewards programs.
Client satisfaction surveys (GSI).
Marketing, advertising, commercial prospecting.
In case you may not want your personal information to be handled for the aforementioned secondary purposes, or for any one of them, from this moment you may notify us by sending an e-mail to contact@casapolanco.com
Your objection to the use of your personal information for these purposes shall not be a motive for denying you the services you request or contract with us, and you havefive business days to let us know, without this affecting your deciding later to exercise your right of revocation or opposition.
What personal information will we use for these purposes?
The personal information we collect may include your name, address and personal and professional e-mail addresses, phone numbers, details of the credit card, date of birth, gender and information related to your lifestyle, such as room preferences, leisure activities, names and ages of children and any other necessary information that is useful to fulfill special requests (e.g. health information, which shall be considered as sensitive personal information. We inform you that prior to our collecting your sensitive personal information, we will request your express consent in writing to this privacy notice.
Casa Polanco may also collect information that is not considered personally identifiable like your use of our websites, communication preferences, travel habits, integrated data related to their lodgings and responses to promotional offers and surveys.
Note that for a better protection of your information, you should not include information related to your credit card in their electronic communications unless we specifically ask you for it in order to complete the process of a reservation or transaction on our websites or brand in our customer service centers.
With whom do we share your personal information and for what purposes?
We inform you that your personal information may be transferred within the country to the following individuals or entities, without your consent being legally required:
We have your consent.
In situations where it is necessary to give your personal information to provide products or services you want (for example; a vacation package).
When companies or services providers perform business activities on behalf of Casa Polanco (e.g. processing credit cards, customer service, market research administration or management services database require this information). In the event that Casa Polanco merges with or is acquired by another company.
To comply with the requirements and legal obligations or regulations established by the applicable legislation or as a result of a court order or judicial citation.
In emergencies such as life saving, preserving the health or property of a person.
In the event that share information as mentioned above, try to limit the scope of the data supplied as necessary to carry out the specific function. Unless precluded by legal process, we require third parties to protect your information and comply with laws and regulations for the protection of personal data application.
If you do not notify us of your objection to making these transfers, which you may do by sending an e-mail to our coordinator of information protection, we will understand that you have granted us your consent.
How can you access, rectify or cancel your personal information or oppose its use?
You have the right to know what personal information we have about you, for what purposes we use it and the conditions of use thereof (Access). Likewise, it is your right to request the correction of your personal information in case it is not up to date, inexact or incomplete (Rectification); that we eliminate it from our records or data bases when you feel it is not being used adequately (Cancellation); as well as to oppose the use of your personal information for specific purposes (Opposition) in the terms allowed under the applicable laws. These rights are known as ARCO.
In order to exercise any one of these ARCO rights, you may submit the respective request by way of e-mail, who shall inform you regarding the procedure and requirements for exercising these rights and shall address any doubt or comment you may have in this regard.
You may revoke your consent that in such case you may have granted to us. However, it is important to take into account that your request may not be admissible in all cases or that we may be unable to conclude its use immediately, since it is possible that due to certain legal obligations we may have to continue handling your personal information. You must consider that for certain purposes the revocation of your consent will imply that we cannot continue providing the service you requested, or the conclusion of the relationship with us.
How can you limit the use or disclosure of your personal information?
In addition to the procedure set forth in the immediately preceding section, you may limit the use or disclosure of your personal information in the following manners:
Registering in the Public Registry to Avoid Advertising in the Federal Consumer Prosecutor’s Office. For more information regarding this option, you may contact the PROFECO directly or access the following link: http://rpc.profeco.gob.mx.
Sending an e-mail in which you request your registration in the “Advertising Exclusion List of Casa Polanco”, for the purpose of not receiving promotional information regarding our products and services.
What is the authority in charge of safeguarding the protection of personal information?
The Federal Institute of Access to Information and Protection of Data (IFAI) is the authority in charge of safeguarding due compliance with the legal provisions in matters of protection of personal information. For more information, you may consult the following Internet website: www.ifai.gob.mx.
Online technologies
Casa Polanco and its business partners may use cookies, web beacons to obtain information about you while visiting our websites. A “cookie” is a small text file sent to your browser from a web server and stored on your computer’s hard disk. Cookies that Casa Polanco assigned a unique identifier to the computer, in turn, becomes your identification card whenever you visit a website of Casa Polanco.
Cookies were designed to save you time because they help us to provide a personalized service without having to remind us of your preference search time when you visit our website. Cookies from Casa Polanco are not designed to damage your files or to read the information that you stored on the hard drive of your computer.
Cookies can also help us provide you with a personalized online service in the following ways:
Remember your username and password for future visits by logging easier and faster.
Ensure that you have the appropriate frames and content.
Ensure you receive all the information requested.
Help us provide communications that are relevant and related to your interests and your location.
Cookies from Casa Polanco are limited only to our Web sites and are not designed to follow while surfing the Internet once you have left the websites belonging to Casa Polanco. We track the usage of our websites in order to meet their needs and how best to help in the future, so you can find information more easily. Note that in addition to the “cookies” by Casa Polanco, it is possible that third parties place cookies on the hard drive of your computer. Casa Polanco is not responsible for the presence or absence of “cookies” of third or technological features or practices that may use these third parties as to their cookies.
If you prefer not to enjoy the benefits offered by “cookies”, you can configure your Internet browser to try these cookies in different ways. Depending on the type of browser you use, you can set your browser so that: (i) you are prompted to accept or reject cookies individually or(ii) avoid accepting any cookies. You should consult the supplier or manufacturer of your web browser for specific details about security related cookies. However, you should also consider that rejecting cookies may impede the achievement of certain transactions on our websites and our ability to recognize your browser from one visit to the next.
In addition, Casa Polanco uses web markers used to count the number of people visiting certain websites. The information we collect is used with these markers in general and does not contain any personal data. Casa Polanco can use this information to improve marketing programs and content.We also work with suppliers and marketing partners that help us send custom advertising and produce content that we think will interest you. These vendors and other partners include advertisers, advertising agencies, advertising networks, specialists in market segmentation and exchange of data, analytics providers and other similar providers. These partners and providers may use cookies and Web bookmarks to collect information about your online activity (e.g. sites and pages you have visited in Casa Polancos sites and other sites) to help Casa Polanco (and, in some cases, external advertisers) to send a personalized content or advertising while in Casa Polanco site or other sites.
Links to other websites
Casa Polanco is not responsible for the content that facilitates or included in any independent website, including, without limitation, any claim advertising or business practices. While Casa Polanco will protect the information found on the websites owned and operated, we cannot control nor assume any responsibility for the privacy practices of third party websites, including websites owned or controlled by independent franchisees and other owners of hotels, resorts, timeshare or residential properties that may use the name of a brand Casa Polanco or websites not controlled and authorized by Casa Polanco. We assume no responsibility for the practices, policies and security measures implemented by third parties on their websites.
We encourage you to contact and ask them about their privacy practices, policies and security measures before disclosing any information. We recommend you to review the privacy policies and statements relevant to websites related to understand how those sites collect, manipulate and store information.
How can I know of changes to this privacy notice?
This privacy notice may undergo modifications, changes or updates derived from new legal requirements; from our own needs due to the products or services we provide; from our privacy practices; from changes in our business model, or due to other causes.
We commit ourselves to keeping you informed as to any changes this privacy notice may undergo, through our Internet website, which we invite you to visit frequently in order to know of any changes this privacy notice may have undergone.
The procedure according to which notices of changes or updates of this privacy notice will be carried out is the following: The current version of the privacy notice will be published on our website, with the most recent date of the update, which updated version you may access through the following link: www.casapolanco.com/privacy